In the focus on the product or service offered, many businesses forget that it is the day to day routine which impresses or frustrates their clients. Each time there is contact between your organisation and your client is an opportunity to put them off, or enhance your reputation.
Invoicing - does the client feel in control, is the system quick and easy for you, do your invoices look professional - we can integrate invoicing within your website / internal systems, or pass information from web systems to office systems if you already have a finance package.
Information - how do you keep your clients up to date with what is happening with your business? the more they feel in touch with you the more likely they will turn to your company when they need your work - they will feel a sense of friendship and trust and the sales process is easier. From Twitter to Facebook, from Amazon marketplace to ebay, we can integrate social networking sites into your website. Our web news system can automatically (at your choice of interval) email your clients with your news, and we can set up tracking systems to let you know how they respond. Information is an important part of the modern business and we can tailor our systems to meet your needs.
Sales - does your website support or hinder your sales process? Can you track sales and projects / customers? The approach to sales, while mainly generic has differences for every company, we write internal systems to allow companies to manage their sales, and interact with prospective and active customers, successful management of this information leads to business growth.
Data Management - every business collects huge amounts of data, electronic, paper; short term and long term. It can easily swamp a business, yet there are simple solutions which can help you manage it all. A key step is to ensure that the data owner manages it where possible. If you hold data on your clients - let them have access to their data, they can update their contact details and then they hold responsibility for it. Let your computer systems manage your data for you, auto-invoicing / VAT calculations / accounts information - if there is a logic to what you do, it can probably be automated, cut staff costs and increase profits.
Order Fulfillment - How your business interacts with its clients will vary across different market sectors, but along the way there will be opportunities to help make it more efficient, and look more professional. From automating dispatch notes and invoices to delivering the product electronically, every detail counts.
Support - there is little better than a human offering support, assistance or help, but technology can still provide ways of assisting. Online chat systems integrated into your website, the ability to skype staff directly from the website, forums where your customers can discuss your product and services with your company there to help, or online FAQ and help desk systems to provide instant response without requiring lots of support staff - keeping the customer happy is about getting the answer rapidly and feeling that their feedback is valued.
There are many aspects of your business systems where we can help - the above gives some simple examples, and focuses on the technology, but we can also help in setting up the process - in advising you on the approach you should take, and then providing the solution to do it.