Business processes can seem to be a dull and boring part of business - but they are critical for a company which wants to be efficient and save money. Over time processes retain steps which are now redundant, don't adapt to new possibilities, and gradually drag a business down. For organisations who have been operating for a while, or new companies, taking a fresh look at your processes can save you time, money, staff and frustration.
We can help you work through your current processes / develop new ones and advise on the best option for your business.
eCommerce opens up all sorts of questions and dangerous traps. If you own a shop, selling a widget to a customer is easy - they walk in, pick it up from the display, pay for it and take it away. If there is no widget on display, it is not available for purchase. If you still have one to sell, but another customer has it in their hand ready to buy, it is not available for anyone else...
...but on the internet, it is very different. Many smaller businesses use the same stock to sell online / by mail order / by telephone / physically - who gets your stock? If there is one widget left, and customer 1 is on the phone buying it, can it still be bought by customer 2 online? If customer 1 has the widget in their hand wandering around the shop, but you sell it to customer 2 online who gets it?
Business is far more complex but there are ways of formulating nice simple processes, which your staff can understand and which can be easily communicated to your clients avoiding many of the pitfalls of modern business. Talk to us about how we can help.